1 April 2020
A permanent fix for this is now available, please email firstname.lastname@example.org with the amount of kits you need, and your delivery details.
31 December 2019
It has come to our attention that all HiVol 3000 (Standard, PUF, XAD and MegaVol) and MicroVol 1100 samplers will revert back to Saturday 1/1/2000 at 00:00:01 on Wednesday 1/1/2020. This means most samplers will not take any measurements after this date, as they will have their start date set well ahead of the year 2000.
This means instruments in the field will in most cases stop sampling from tomorrow (alternatively – if they were set with a start date of 1/1/2000, and on a 6 day cycle, then they will sample 3 days early).
Please see the following document for a detailed explanation of an interim solution, while we work to develop a permanent fix (which will require physically changing the ROM in the instrument).
Unfortunately, as these instruments usually run without remote communication, a physical site visit will be required before the next due sampling day to correct this problem.
If further support is required please contact ECOTECH customer support (email@example.com or 1300 990 292 (Australia only) or +61 3 9730 7800 (International))