10 May 2019
ECOTECH”s new office in Bowen provides environmental monitoring customers increased service delivery levels in North Queensland. Pictured is an ECOTECH Air Quality Monitoring System.
ECOTECH opened its newest office this February in Bowen, North Queensland, Australia. Geographically situated midway between Townsville and Mackay, the ECOTECH Bowen team is perfectly placed to deliver local O&M (Operations & Maintenance) and other rapid response technical services to ECOTECH customers across North Queensland.
At 1.9 million km2 in area, the state of Queensland is vast. So vast, it’s not always time and cost effective for ECOTECH to mobilise a technician, all the way from its Brisbane office, to service environmental monitoring instruments and stations located 1000+ km north. For that reason, ECOTECH has now based a permanent team in Bowen, North Queensland.
For the first time, ECOTECH customers in and around the Bowen area, including Townsville and Mackay, can receive local service. This means increased time and response benefits that previously were not possible.
Start-to-finish operation and maintenance in less time
ECOTECH Field Service Technician, Freddie Brand, is the boots on the ground in Bowen, with more than 10 years environmental monitoring field experience. A key part of Freddie’s role is to perform general monthly routine checks, as well as the operation and maintenance of air quality stations across multiple sites from start to finish.
“ECOTECH technicians can remotely check each monitoring station, to verify that there are no faults or problems. And when the situation demands it, our technicians have the experience and expertise to check each station and fix issues quickly in person. That’s the key technical advantage of having our people local – Rapid response and better service for our customers in North Queensland,” said Chris White, ECOTECH Eastern Branch Operations Manager.
ECOTECH localisation brings cost savings to customers
Working closely for over 40 years with local industries such as ports and mining, ECOTECH fully understands our customer’s need to comply with regulatory requirements to monitor environmental pollutants.
As part of the ECOTECH service, an automated alert can be sent from the monitoring station if the station goes offline or predetermined air quality threshold levels are reached.
“When we receive an alarm, I can remotely log into the system and investigate. And because I’m just around the corner, whether it’s a repair or routine maintenance, I can quickly get to site and take action if needed,” explained Freddie.
“Since we don’t have to add the extra time and cost to get to site [from Brisbane], this allows us to be more time and cost efficient for our customers. A win-win for ECOTECH customers in North Queensland.”
For more information about how ECOTECH can help simplify environmental monitoring and increase service delivery levels in North Queensland, contact Chris White, ECOTECH Eastern Branch Operations Manager at firstname.lastname@example.org